CLIENT CONSENT
MAXINE Debra CIC is a Community Interest Company Limited by guarantee. This Client Consent information will explain how our organisation uses the personal data we collect from you through client consent when you use our support services.
Topics:
About MAXINE Debra CIC Client Consent
Consent to discuss your case with relevant individuals, companies and organisations
How We Use Your Information
Recording Special Category Data
What data do we collect?
How do we collect your data?
How will we use your data?
How do we store your data?
What are your data protection rights?
How to contact us
How to contact the appropriate authorities
About MAXINE Debra CIC Client Consent
So that we may offer you preliminary independent, impartial advice and support, we may need to collect your data with your permission, or with your consent by asking you to either: sign a paper consent form, tick a box online, or give agreement over the phone. We will also need your consent to speak with organisations or individuals on your behalf if you would like to use our Advocacy, Representation, or Mediation services.
Consent to discuss your case with relevant individuals, companies and organisations
We will always seek ‘expressed consent’ before discussing your case with each individual or organisation unless we are required to do otherwise by law.
How We Use Your Information
When we need to record and use your information, we shall: - Use it for the purpose of your case - We also use your case, for training and quality control purposes (without your personal identifiable information). - We will never share your information without your ‘expressed consent’ unless we are required to so by law.
Recording Special Category Data
In line with GDPR, we need your permission to record any special category data. GDPR defines special category data as: - personal data revealing racial or ethnic origin; - personal data revealing political opinions; - personal data revealing religious or philosophical beliefs; - personal data revealing trade union membership; - genetic data; - biometric data (where used for identification purposes); We use the information you give us to: - enable us to provide you with any of our detailed support services - training - inform on any research that we may undertake to improve our services Your information is kept safe in our secure case management system and you may ask us to delete or anonymise this information at any time.
What data do we collect?
MAXINE Debra collects the following data:
Personal identification information (Name, email address, phone number, etc.)
Information about issue you would like us to support you in.
How do we collect your data?
You directly provide MAXINE Debra with most of the data we collect. We collect your data and process it when you:
Register online or book an appointment for advice .
Voluntarily complete a customer survey or provide feedback on any of our online forms or via email.
Use or view our website via your browser’s cookies.
Use one of our services which requires you to enter your data.
MAXINE Debra may also receive your data indirectly from the following sources:
Where an organisation shares your data with us after you have given them consent to do so
How will we use your data?
MAXINE Debra collects your data so that we can:
Offer you impartial, confidential advice and support.
Refer you to other organisations
Advocate on your behalf
Improve on our quality of service and training
If you agree, MAXINE Debra may share your data with other companies so that they may offer their services to you. Examples of such organisations may be
Local Authorities
Hospitals
General Practitioners
Solicitors
When MAXINE Debra processes your request for one of our paid services, it may need to send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.
How do we store your data?
MAXINE Debra securely stores your data on our company’s system.
MAXINE Debra will keep your data for 10 years. Once this time period has expired, we will delete your data. Where data is recorded on paper, it will be destroyed with a shredder. Where the information is stored on a computer, the data contained on the hard drive will be erased.
What are your data protection rights?
MAXINE Debra would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request MAXINE Debra’s copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that MAXINE Debra correct any information you believe is inaccurate. You also have the right to request MAXINE Debra to complete the information you believe is incomplete.
The right to erasure – You have the right to request that MAXINE Debra erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that MAXINE Debra restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to MAXINE Debra’s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that MAXINE Debra transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: data@maxinedebra.co.uk
Or write to us at:
71– 75 Shelton Street
Covent Garden
London
WC2H 9JQ
How to contact us
If you have any questions about MAXINE Debra’s client consent form, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
How to contact the appropriate authority
Should you wish to report a complaint or if you feel that MAXINE Debra has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.